FREQUENTLY ASKED QUESTIONS
🛍 General FAQs
What is Giftswali?
Giftswali is a small, family-run online store offering curated gift boxes, imitation jewellery, and stylish gifting options — all packed with love!
Are your products ready to gift?
Yes! Our gift boxes and jewellery come beautifully packaged — perfect for gifting right away.
Can I customize a gift box?
Some customizations are available. Feel free to WhatsApp or email us before ordering and we’ll try our best to assist!
🚚 Shipping & Delivery
Do you ship all over India?
Yes, we deliver across India via trusted courier partners like Shiprocket, Bluedart, DTDC & Ecom Express.
How much is the shipping cost?
Shipping is free on orders above ₹500. For orders below ₹500, a small fee will be added at checkout.
How long will my order take to arrive?
We typically process orders in 1–2 business days. Delivery takes 5–7 business days, depending on your location.
💳 Payments
What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and Cash on Delivery (COD) — all via Razorpay.
Is Cash on Delivery available?
Yes, COD is available with call verification before shipping.
Are online payments safe on your website?
Yes, all payments are securely processed through Razorpay on our Shopify-powered website.
💳 Payments
What’s your return policy?
Returns are accepted within 7 days of delivery. Return shipping costs ₹100 and must be borne by the customer.
How do I request a return or refund?
Email us at care.giftswali@gmail.com with your order details and unboxing video if applicable.
When will I get my refund?
Approved refunds are processed to your original payment method within 8–15 working days after return approval.